OrynBiz Terms of Service

1. Acceptance of Terms & Master Subscription Agreement

By subscribing to, accessing, or evaluating the OrynBiz Business Operating System ("Software" or "Service") provided by OrynBiz Technologies Private Limited ("OrynBiz"), you agree to be legally bound by these Terms of Service. If you are entering into this agreement on behalf of a corporate legal entity, you represent that you possess the full legal authority to bind such entity.

2. Package Licensing & Commercial Scope

OrynBiz provides software licensing across five structured commercial editions:

• Basic Package (Starter): Designed for single-location sole proprietorships and retailers; includes 1 base named user.
• Standard Package: Designed for growing trade, distribution, and small-scale operations; includes 3 base named users. Additional user capacity is available at Rs.999/- per user.
• Premium Package (Most Popular): Tailored for mid-market manufacturing, multi-bin distribution, and expanding enterprises; includes multi-user role-based permissions and advanced inventory costing.
• Elite Package: Includes full diagnostic audit intelligence, FIFO inventory valuation, multi-currency accounting, and statutory compliance automation.
• Ultimate Package (Flagship OS): All-inclusive multi-branch enterprise Business Operating System with unlimited workstation terminal connections and zero per-seat licensing penalties.

3. Annual Maintenance Contract (AMC) Policy

Unless expressly stated otherwise in a custom master service order, all software licensing tiers carry an Annual Maintenance Contract fee calculated at +20% p.a. of the prevailing base license value. The AMC guarantees ongoing statutory compliance upgrades (including NIC GST portal schema changes, e-Invoicing format updates, and e-Way bill revisions), automated security patches, cloud database maintenance, and continuous engineering support.

4. 99.95% Audited High-Availability SLA

OrynBiz contractually commits to a 99.95% monthly service availability for production instances. Production databases run with multi-AZ failover and automated health monitoring. Routine maintenance windows are scheduled strictly during off-peak weekend hours (between 01:00 IST and 05:00 IST on Sundays) with at least 48 hours prior administrative notice. In the event of an unexcused SLA breach exceeding 0.05% downtime during a calendar month, affected enterprise customers are entitled to proportional service fee credits upon written request.

5. Contractual 7-Day Zero-Downtime Migration Guarantee

Our 7-Day Migration SLA guarantees that historical ledger imports (from legacy desktop ERPs, desktop accounting systems, or tabular databases) will be ingested and verified within 7 business days following receipt of complete, validated source data. To qualify for this guarantee, the customer's Chief Accountant or designated financial controller must complete joint milestone reconciliation sign-offs on Days 3, 5, and 7. Day-to-day operations remain on the legacy system until the final scheduled weekend cutover.

6. Data Ownership & Intellectual Property

The Customer retains 100% ownership and proprietary rights to all transactional records, accounting vouchers, inventory counts, and customer databases entered into the system. OrynBiz retains all intellectual property rights, source code, patentable methods, interface designs, and documentation associated with the OrynBiz platform.

7. 14-Day Trial & Sandbox Access

Trial workspaces provisioned under the 14-Day Free Trial offer are designated solely for evaluation purposes. No credit card is required for sandbox activation. At the conclusion of the 14-day evaluation period, customers may seamlessly convert their sandbox data into an active production tier or request full database export.

8. Governing Law & Dispute Resolution

These terms and any disputes arising out of or related to the Services shall be governed by and construed in accordance with the laws of the Republic of India. The courts of Trivandrum / Ernakulam, Kerala shall hold exclusive territorial jurisdiction.